Managing customer emails in one shared mailbox can lead to a whole array of problems for teams. Our post reviews the best ways to manage a shared inbox.More
Author Archives: Ian Landsman
HelpSpot 5.0.68
Bug fixes and minor enhancementsMore
HelpSpot 5.0.65
Bug FixesMore
HelpSpot 5.0.62
Fix bug in mail collection.More
HelpSpot 5.0.61
Bug fixes and a few under the hood enhancementsMore
HelpSpot 5.0.60
Security fixMore
HelpSpot 5.0.59
HelpSpot 5 Bug FixesMore
HelpSpot 5.0.58
The first stable release of HelpSpot 5.More
Adding Public History to HelpSpot Emails
When communicating with customers through email in HelpSpot, HelpSpot sends the individual message to the customer along with a link to view their complete request history in the customer portal. However, in some applications you may want to send the complete history of a request to the customer with each reply. More
HelpSpot 4.9.5
Bug fixesMore