Managing customer emails in one shared mailbox can lead to a whole array of problems for teams. Our post reviews the best ways to manage a shared inbox.
Bug fixes and minor enhancements
Fix bug in mail collection.
Bug fixes and a few under the hood enhancements
HelpSpot 5 Bug Fixes
The first stable release of HelpSpot 5.
When communicating with customers through email in HelpSpot, HelpSpot sends the individual message to the customer along with a link to view their complete request history in the customer portal. However, in some applications you may want to send the complete history of a request to the customer with each reply.