Author Archives: Ian Landsman

Working out of a shared inbox can be a mess when you have more than 2+ people on your team. Our post reviews the best team inbox management solutions.More

Not every IT team needs ManageEngine’s full-scale ITSM help desk software. Our post reviews 7 ManageEngine alternatives so you can find your best option.More

Switching to help desk ticketing software? Our post reviews the best help desk ticketing systems so you can compare your options and find the best solution.More

Looking for an on-premise help desk to replace Jira Service Desk? In our post, we discuss HelpSpot and 4 other self-hosted help desks you can use instead.More

Spiceworks is a popular help desk for IT teams who need entry-level software, but teams who need a little more should consider these Spiceworks alternatives.More

One of the most helpful tools for customer service teams is customer service email management software. Our post reviews the most popular options available.More

Ready to switch to email help desk software? Our post talks about the best email help desk tools and how to narrow down your options to find the best fit.More

Need self-hosted help desk software? We know the options are slim, but we gathered everything you need to know about your options to find the best solution.More

Managing customer emails in one shared mailbox can lead to a whole array of problems for teams. Our post reviews the best ways to manage a shared inbox.More