As more organizations look to enable remote work for their teams, software tools often need to evolve to meet their needs. At Userscape, we have been a remote team from the beginning and HelpSpot has been developed with remote teams in mind. In this article, we’ll cover some of the software features and workflows that we find helpful while navigating the management of a distributed team.
Automation improvements and performance enhancements
Filter performance improvements and bug fixes.
Customer surveys are one of our most requested features in HelpSpot. HelpSpot now ships with a tight integration to Thermostat surveys. Thermostat is another product developed by UserScape, the makers of HelpSpot. Thermostat NPS and CSAT surveys measure customer satisfaction using the Net Promoter Score or Customer Satisfaction methodology.
Fix for database column creation during upgrade