Managing customer emails in one shared mailbox can lead to a whole array of problems for teams. Our post reviews the best ways to manage a shared inbox.
Is the ease of releasing new features leading companies astray?
Find tips for making sure your employee screening process sets your business up for success, whether you’re hiring in a customer service role, a technical role, or otherwise.
Remember that support form you created for the help site? We’re going to use those contact categories to help set up a triage of tickets.
Our latest “Thoughts” post talks about the need to prioritize, rather than try to tackle too much at once.
Troubleshooting has become a great way of applying creative skills! If you’re interested in a career in IT and you want to use your creative skills, this is a good option for you to consider.
Your two main support channels, your help site and your email, are doing fine so far. It’s now a good time to be thinking about additional support channels.
We’re a technology company. Creating technology-driven tools that help to automate processes and make businesses work more efficiently is critical to what we do. But no matter what, at the end of the day, how our businesses survive and thrive depends on… our people!
Attracting talent is a challenge. Attracting top talent feels simply impossible. But that’s only because you don’t know what the real HR MVPs are doing.
Using customer feedback can help you to determine which of your ideas are the most valuable ones. These are the ones that will make your product better than your competitors, increase your sales, and reduce your customer churn.