Let’s go through a few quick tips to help you manage your customer support emails.
We found a tweet that’s a great example of a company staying committed to its customer, decades after the customer’s purchase of the now-broken product.
In this post, we’ll cover one of the key customer support items you’ll have to address before you launch your new product.
A few thoughts on hiring people who fit well on your team – and are the right fit for your customers.
How do you find creatives, hire them, and keep them satisfied? Use this guide to assist you in hiring creatives for your business.
We work hard to understand what’s works best and what doesn’t. But if we become too rigid in our practices, we miss opportunities to grow – and to learn more.
There are places where making an exception to your rules and processes can delight customers and improve your company, without bringing on disaster.
As the providers of a service, we can choose whether we want to continuously improve or remain as we are. But we can’t forget that our customers are seeking to continuously improve, as well.
Just which parts of Scrum and Kanban can be beneficial for a help desk team? Let’s look at nine agile practices that can help.
This weekend I read, “How To Put Some Emotional Intelligence Into Your Customer Service Scripts,” contributed to Forbes by Mark Murphy of Leadership IQ.