Category Archives: Articles

See how you can optimize your thank you pages to turn subscribers and new followers into paying customers. More

Each new change you make to your product or business opens the door to questions or complications you didn’t expect and are not experienced in addressing.
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You know what you would want as a business owner. You have a sense of what your customers need or want, because they’ve told you. But would you want, if you were the customer?More

Talkdesk COO Gadi Shamia tells a personal story of a customer service interaction and what it made him realize about contact center channel strategy.More

In our workplaces, we’re constantly faced with opportunities to move our businesses forward while reducing waste. What do you waste, and how can you reduce it?More

If you want to surpass the competition this year, you need to use their data strategically. Here are six tips to help you leverage your competitor’s data to dominate your market.More

If customers are interacting with us to for solutions and answers, are we already failing them? Maybe. But on the flip side… Is eliminating conversations with our customers in our best interest? Is that what we want?
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In this article, we take a look at how you can give yourself a competitive advantage and get closer to meeting customer expectations by updating your customer service culture.More

We share some thoughts on time, technology, and what we have the opportunity to do for customers when we provide great customer service.More