Think automated customer service is more efficient? Or would you rather speak directly to a human at all times? We discuss striking the right balance in customer support – and ask your opinion.
Get the skinny on our new little project HelpSpot Vault. What it does, how it works, how it connects with building our own business systems and HelpSpot’s marketing goals.
Let’s talk words today. Consider if you asked “What does great customer service mean?” to fifteen people you know. Fifteen of your customers.
When it comes to customer service, it’s possible to overthink it.
Conventional wisdom says you shouldn’t build your own business systems like CMSs, stores, etc. Listen to why I think sometimes it’s OK to give in to NIH (not invented here).
Every state has it’s own determination of nexus. Yes, every state. So, if your business is like mine and operates in a few states (5 for us) you’ll have to figure this out for each and every state.
If you sell on-premise software like we do, SaaS can be a daunting idea. Do you move your software to The Cloud? How? What should you do about your pricing? What technical changes are required? Is it worth the effort?
A practical guide on what to do and not do in your cover letter and resume.
Take a deep breath and repeat after me. “Everyone makes mistakes. My customers will make mistakes. I will make mistakes. And that’s okay.” Doesn’t it feel better to just say that?