HelpSpot recently received a refreshed WYSIWYG (What you see is what you get) editor. There are several new and enhanced features in this editor that might not be immediately apparent. We’ll highlight 5 of these goodies on the blog today.
To get the support issues you have resolved quickly, you may need to think outside the box and navigate your way around the regular communication channels.
Often departments need to keep their requests separate both for privacy reasons and to keep operations and request organization clear. In this article we’ll walk through the steps to set up two separate departments in the same HelpSpot instance
Having resolved requests remain open in your helpdesk clutters your workspace and skews your reporting. Often times you may be waiting on a reply from a customer that never ends up responding. Today, I’ll show you an easy way to automatically close these requests and get to the requests that need your attention.
As part of the upcoming HelpSpot 4.5 release we will be rolling out Zapier Integration to all of our customers.
Making sure that nothing falls through the cracks while staff are out of the office can be complicated. HelpSpot includes tools that can make this task easier for you and clearer to your customers.
Communicating clearly with customers can be challenging especially if your support delves into technical details of your product. Here are a 5 tips that you can use to get your point across.
By now, you’ve heard how bad customer service can cost businesses billions of dollars each year. You’ve probably heard that bad customer service is a leading reason why customers take their business to competitors. You’ve definitely heard that the customer is always right. So… we’re not going to talk about all of those points anymore.
Keyboard shortcuts can be an incredible time saver. This quick guide will show you some common shortcuts that can speed up your workflow in HelpSpot.
Follow this guide to learn 5 filter recipes to speed up your workflow and make your team more efficient.