The first stable release of HelpSpot 5.
Cloud performance enhancements
Automation improvements and performance enhancements
Filter performance improvements and bug fixes.
Customer surveys are one of our most requested features in HelpSpot. HelpSpot now ships with a tight integration to Thermostat surveys. Thermostat is another product developed by UserScape, the makers of HelpSpot. Thermostat NPS and CSAT surveys measure customer satisfaction using the Net Promoter Score or Customer Satisfaction methodology.