Version 4.0.28

Enhancements

• Added an index on session table for users with large numbers of sessions.
• Updated export of csv files to be more compatible with Excel when using special characters.

Bug Fixes

• Fixed an edge case where round robin auto assignment could end up assigning requests unevenly if a user in the rotation was out of office and had their forwarding setup to go to the Inbox.
• Certain characters for database passwords in SphinxSearch configuration file are now escaped automatically.
• Fixed issue where non-multipart emails required converting subject line to utf-8 encoding. This prevents errors when inserting into SqlServer databases.
• Fixed issue where filenames of a file/attachment being downloaded containing path separators or “%” characters generated an error.